Services Toolkit for Your Organization
As community bicycle workshops grow and evolve, they have to adapt. Sometimes that means providing new services. Sometimes it means augmenting old ones.
This workshop is to help ease your shop through these moments. It will give hands-on practice utilizing 3 tools that can help your team be on the same page. We will focus on:
Journey Mapping - to provide visual references on the key points of the service you want to offer.
Business Model Canvas - to quickly get an idea of what the value of the service is, what is involved on the front and back ends, who is effected, what the costs may be, and what will enable it.
Improv Acting - when creating or changing a service, acting it out ahead of time will give you an idea of what is working and what isn't.
This is a participatory workshop.
Languages
English
Theme
Organizational Concerns